Shipping policy
Status: March 3, 2026
At www.harunouta.com, we strive to offer reliable, transparent, and efficient shipping options for all orders. Please read the following details carefully before placing an order.
1. Company Introduction
This website is operated by Harunouta and is specifically directed at customers in United Kingdom. All orders are processed and shipped with the aim of providing a smooth and reliable shopping experience for this market.
2. Shipping Costs
We offer free shipping for all orders within United Kingdom.
- Shipping costs: CHF 0.00 per order.
- Validity: Applies to all orders and eligible shipping addresses.
3. Processing Time
- Order cut-off: 20:00 (GMT+1).
- Processing time: Orders are processed within 1–3 business days Monday–Friday.
- Weekends & holidays: Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery and Transit Times
- Estimated delivery time: 7–10 business days.
- Note: Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.
5. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation by email with a tracking link. This allows you to track the status of your delivery online.
6. Returns & Damages
If you are not satisfied with your order or if an item was damaged or delivered incorrectly, please contact us within 30 days after delivery at: info@harunouta.com.
- Return instructions will be provided after approval.
- Detailed information can be found in our Return & Refund Policy.
7. Important Notes
- We do not accept responsibility for delays caused by circumstances beyond our control.
- Customers are responsible for providing correct shipping information at checkout.
- Failed deliveries due to incorrect or incomplete addresses may result in additional shipping costs.
8. Customer Support Hours
- Monday–Friday: 09:00 – 17:00.
- Saturday & Sunday: Closed.