FAQ

Shipping & Delivery

1. How long does delivery take?

• Orders are processed within 1–3 business days. After dispatch, the estimated delivery time is 7–10 business days.

2. Is shipping free?

• Yes, we offer free standard shipping on all orders. There are no extra shipping costs at checkout.

3. Can I track my order?

• Yes. Once your order has been shipped, you will receive a confirmation email with tracking information, so you can follow your package every step of the way.

4. Where do you ship?

• We currently ship to the countries available at checkout. If your country is shown during checkout, we can deliver your order there.

5. Why did I receive my order in separate packages?

• Some orders may be shipped in separate packages, depending on the items ordered and warehouse availability. If this happens, you may receive more than one tracking update.

6. What happens if my delivery is delayed?

• Most orders arrive within the estimated delivery time, but occasional delays can happen due to carriers, customs or high seasonal demand. If your order takes longer than expected, please contact us at info@harunouta.com and we will help you check the status.

Orders & Tracking

7. I did not receive an order confirmation. What should I do?

• Please check your spam or junk folder first. If you still cannot find the confirmation email, contact us at info@harunouta.com with the email address used at checkout and we will help you locate your order.

8. Can I change my order after placing it?

• If you need to change your order, please contact us at info@harunouta.com as soon as possible. We will do our best to help before the order has been processed or shipped.

9. Can I cancel my order?

• If your order has not yet been processed or shipped, we may still be able to cancel it. Please contact us at info@harunouta.com as quickly as possible after placing your order.

10. What should I do if I entered the wrong shipping address?

• Please contact us immediately at info@harunouta.com with your order number and the correct shipping address. If the order has not yet been shipped, we will do our best to update it.

11. Can I use a discount code after placing my order?

• Discount codes must be entered at checkout before completing your purchase. Once an order has been placed, discounts usually cannot be applied afterwards.

Returns & Refunds

12. Can I return this item?

• Yes, you can request a return within 30 days after delivery. Simply contact us at info@harunouta.com and we will guide you through the next steps.

13. How do I start a return?

• To start a return, please contact us at info@harunouta.com with your order number and the item you would like to return. We will review your request and explain the next steps.

14. When will I receive my refund?

• Once your return has been received and inspected, your refund will be processed within 7 business days. The exact time until the money appears in your account may depend on your bank or payment provider.

15. Can I exchange an item for another size or variant?

• If you would like a different size or variant, please contact us at info@harunouta.com. We will help you with the best available solution based on the item and availability.

16. What should I do if my item arrives damaged or incorrect?

• Please contact us at info@harunouta.com within 30 days after delivery with your order number and photos of the issue. We will review it and help you find a suitable solution.

17. Are all items returnable?

• Most items can be returned if they are unused, in their original condition and returned within the return period. Certain items may be excluded for hygiene, personalization or product-specific reasons.

Products, Size & Color

18. How do I choose the right size or variant?

• Please check the size guide or product size information before ordering. If you are between two sizes, we recommend choosing one size up for a more comfortable fit.

19. Why does the color look slightly different from the photos?

• Product colors may appear slightly different depending on lighting, screen settings and photography. We do our best to display each product as accurately as possible.

20. Are product measurements exact?

• Product measurements are provided as accurately as possible, but small differences may occur depending on the product type, material and measuring method.

21. What should I do if an item is sold out?

• If an item or variant is sold out, it may become available again later. You can check the product page regularly or contact us at info@harunouta.com for more information.

Payment & Support

22. What payment methods do you accept?

• The available payment methods are shown at checkout. Depending on your location, you may be able to pay by credit card, debit card or other supported payment options.

23. How can I contact customer support?

• You can contact our support team by email at info@harunouta.com. Please include your order number if your question is related to an existing order, so we can help you faster.