Right of withdrawal

Status: June 3, 2026

At Harunouta, your satisfaction is important to us. This policy explains our return, refund, and cancellation terms in accordance with applicable consumer protection laws.

Returns (Cooling-off Period)

• You can request a return within 30 days after delivery.
• To start a return, please contact our customer support team at: info@harunouta.com.
• Return shipping costs are generally the responsibility of the customer, unless the product is defective, damaged, delivered incorrectly, or does not match the description. In these cases, we will cover the return shipping costs.

Exchanges & Cancellation

• We accept exchanges of items. Please contact us immediately if you would like to change your order.
• The cut-off time for same-day changes is 20:00 (GMT+1).

Return Conditions

• Items must be returned in the original packaging including all accessories.
• Products must be unused and in their original condition, unless an inspection of the goods was necessary.
• The goods must be securely packaged so that no damage occurs during return shipping.
• If items are returned used, damaged, or incomplete, partial refunds or value deductions may be applied, where legally permitted.

Refunds

• No restocking fees: We do not charge any storage or restocking fees ($0.00).
• Processing time: Once your return has been received by us and inspected, refunds will be processed within 7 business days.
• Refund method: The refund will be issued to the original payment method. You will receive a confirmation by email.

Important Note Regarding the Return Address

• Our registered business address in Canada is not a return address.
• Returns without prior approval cannot be accepted. All returns must be approved in advance by customer support; we will then provide you with the correct address.